·        Need Replacement is the option where an automatic replacement of skill holder will be provided to the customer for a leave or absent dates (in case of leave applied or absentism by the skill holder in the contract booking option). Need repalcement option will be provided by Gigzeu on its own discretion which may be for entire full duration of contract booking or minimum hours i.e.2/3 hrs of contract booking The charges will be applied on the same rate per hour as on the running contract booking.  You do need to pay the skill holder (replacement) at the end of the contract / at the end of the work of that particular day.

·        Yes, you would have option of getting replacement of a similar profile in case skill holder applies for leave. Skill holder needs to notify customer on app one day prior to a leave.

·         We will request customer not to forgot pressing work completed or end of work button. It is a very important step which will let system calculate the actual working time. In case this happens, you write to us on support@gigzeu.com or call us at 18001213764. Our team will try to get the actual timing verified from the skill holder & its location. We will respond to you according to the merit of the case.

·         Please note, we have a mechanism where you will be notified in case actual time is exceeding the estimated time.

·         If you wish to contact skill holder or talk about other details, you can do that through the app by clicking the phone button on my bookings.

·        If you can't sign in to your account because you forgot your password, click the link below to reset your password. If you're unable to sign in to your account for any other reason, let us know below. We may ask you to give us with some additional info so we can confirm your identity. This helps us keep your account secure.

·        Skill holder will be working under your supervision. You will be responsible for his/her safety at your premises. You need to take all necessary approvals as per the law for his/her service. You will treat the skill holder with at most respect & dignity. You may read our terms & conditions before proceeding with any bookings.

·        Skill holder will be working under your supervision. In case of any criminal issue, please call us immediately at 18001213764 and raise the grievance at Get Help option. We will get into the details and block the skill holder to work with us.

·        Skill Holders who partner with us agree to maintain a high standard of professional service that includes being respectful and polite. If that was not your experience, please share your grievance on my booking tab at Get Help Option. We will take appropriate action against skill holder. You can help us improve service quality by providing a rating for your skill holder. If you haven't rated your skill holder yet, select my booking tab with history option. Press Give Rating option. If you want to report a more severe behavior, please write us at support@gigzeu.com and call us at 18001213764.

·        For every service, GiGZEU helps you recognize the skill holder. You match his profile picture to recognize him/her. You may ask for his identity proof as well as you may ask him/her to show GiGZEU profile on his/her mobile which has his/her Aadhar Card. If you believe that the skill holder for this service was not who you were expecting, please call us immediately at 18001213764.

·         No, you don’t need to pay for the day in which skill holder doesn’t appear for work. There will be no working time.

·         No, you need to pay only to replacement skill holder. The work time for regular skill holder will not be started.

·        Need Replacement is the option where an automatic replacement of skill holder will be provided to the customer for a leave dates (in case of leave applied by the skill holder in the contract booking option). You need to pay the skill holder (replacement) after the end of work of that particular day.

There are various measures taken by us to ensure health & safety in regards to COVID or any other communicable disease:

·         We are providing face shield & mask to all our skill holders for health & safety.

·         We have mechanism of COVID zone tracing where we trace location of skill holder during service with respect to the containment zone declared by government. If anyone found working at that contaminated location will have to go under COVID Test & get the medical fitness certificate.

·         We ensure that our skill holder remain in clean & healthy conditions. We provide them training to be neat & clean.

·         We have mechanism of sick leave where a skill holder can apply for the leave and replacement would be provided to customer as per his discretion.

·         No, we have strict policy of not providing profiles of minors. We want to eradicate the ‘Chotu culture’ in the society.

·         Yes, all our profiles are locally police registered. We ensure the safety of our customers. We take bank account details & Aadhaar Card for the registration. We take at least one reference & emergency contact of skill holder. If there is any complaint of criminal nature from customer then after the detailed fact checking, we will block the skill holder with the help of UID.

·         Apart from that, we have SOS Button on Profile section where customer can send us message and our Incident Response Team will reach to you as soon as possible and may file the complaint with local authorities.

·         We have an alert of exceeding actual working time with respect to the estimated time limit plus buffer of 30 mins. After which, our team would reach to skill holder & customer for safety concern in case it seems like an abnormal behavior.

·         We are providing with call masking solution where your number remains private.

·         The SOS feature allows you to trigger a real-time Safety Emergency Alert to us, and the local authorities in the rare event of an emergency or incident. Kindly note that, you may go to profile tab and press SOS button for initiating the SOS trigger, instant alerts with complete service information will be sent to our Incident Response Team that is on standby 24x7.

·         You should call us at 18001213764 to resolve the grievance asap.

·         If you can't request a service, it could be for a few reasons:
- GiGZEU is currently unavailable in your location.
- There aren't any skill holders in your area at this time. You may try with lesser filters. Please wait and try requesting again.

·         You need to click my booking tab with history option. Any outstanding payment against any service will have ‘Do Payment’ option and it will take you to the payment gateway.

In case of double payment via online, you may write to us at support@gigzeu.com or call us at 18001213764 or raise grievance at Get Help option on ‘My Bookings’ tab. The same would be checked by us and payment would be reversed to your account.

·         It is always good to check if you had an outstanding balance or a charged cancellation fee from a previous booking that was not paid in full when the service was completed. In such instances, the pending charge is added to your account which is payable on your next service. If this was a cash service, please ensure you check the skill holder's app that is displayed at the end of the service. This screen shows the amount a skill holder should collect. If they are asking for cash more than the amount displayed on this screen or in case this was a non-cash service, skill holder should never ask for extra cash. But if this wasn't the case and the skill holder asked you for cash during or after the service, do let us know at 18001213764 or support@gigzeu.com or raise grievance at Get Help option.

·         Yes, we have mechanism in case of wrong billing. You may raise the payment related concern on Get Help option at My booking (Ongoing/History). You may also call our support team at 18001213764 or drop an email at support@gigzeu.com.Our support team will get back to you. However, it will be on the sole discretion of GiGZEU to accept revised billing. GiGZEU will decide on the facts of your query.  

We are committed to resolve all genuine issues of our customers.

You may be charged either a cancellation fee if you cancel a booking more than once in a month or termination fees in case you terminate prior to contract period. These fees pay skill holders for the time and effort they spend getting to your location and losing other opportunities for the same time period.
If you have feedback for the cancellation fee/termination fees you were charged, you may go to my booking and select history tab. Please select Get Help option to raise the concern. You may also call to our support team for resolutions

Yes, you may have to pay for termination charges for earlier termination of contract. The charges will be applicable on the left number of days in the contract period.

You need to pay according to the actual service time. If actual time exceeds than estimated time then billing will be as per actual time. However, there is a minimum charge of working in case actual time is way to lesser than estimated service time.

You may pay via an online payment methodology like Net banking, Credit/Debit Cards/ Wallets etc. or cash. Online payment would be paid to ‘GiGZEU’. Cash would be paid directly to skill holder.

·       System would not allow you to change the time of booking. However, in case of emergency situation, you may connect with skill holder and ask for his/her schedule for that day. If he/she is available on your desired time slot then he/she may visit you on his/her discretion.

·        Process related to start of work & end of work will remain the same. There will not be any issue with the time calculation or the billing.

You may not be able to change the booking time for the skill holder as his/her time is already blocked for you.

·         On ‘My bookings’ option, you need select view profile option of skill holder and press heart button. It will add skill holder into your preferred list.

·         While you are doing a booking, you may click on the heart button and it will show you the profiles of your preferred skill holder for the booking. Profiles of preferred skill holder will depend on his/her availability.

You may cancel a service at any time, before or after a skill holder has accepted your request in case of Schedule & Contract Booking. However, in case of Instant booking**, you may not be able to cancel the booking after the acceptance of service from skill holder. You will be charged cancellation fees if you have cancelled the services more than once in a month. Cancellation fees vary by city and by product, but are typically between Rs 40 - Rs 100

To cancel your request:
1. Go to My Bookings Tab. Click on “Ongoing” 
2. Tap CANCEL service.
3. You'll be asked to confirm with reason.

** In case of Instant Booking, you may connect with our support team @ 18001213764

Yes, you can terminate the contract. You may go to ‘My Bookings’ Tab and click on terminate tab

Skill holder has a buffer of around 20 mins to complete the work. If work is not completed and skill holder has next booking then he needs to proceed with the next booking. However, in case, he/she doesn’t have any booking then he may proceed with the same service till the work is completed.

·        Skill holder will ask for the Code from you. Once he/she enters the code, the time of service will start. Once you press ‘Work Completed’ button at ‘My Bookings Page’, the service will end.

·         Yes, in case of contract booking, you need to go to ‘My Bookings’ and press view contract button. There will be different code every day. You will provide the code to skill holder. At the completion of everyday work, you need to press “End of Work” Button. Time will be calculated for each working day separately.

Yes, you can book the services for a different location. You need to click at change location option in the home page

Yes, you select the desired profiles and may book them in one go.

You can make three types of bookings:

o    Instant Booking - You can book skill Holder who will reach your address within 30 minutes of booking acceptance.

o    Schedule Booking - You can schedule skill holder for a specified date & time.

o    Contract Booking – You can book skill holder for a particular duration of days with specified time.

We provide skill profiles for: a) Cook b) Old Age Help c) Dog Walker d) Domestic Help

·         No, you don’t need to pay at the time of booking. You need to pay the amount after the completion of the services as per the invoice.

·         No, we don’t share your number with the skill holder. We have call masking solution where both the parties wouldn’t able to see each other’s number. However, they may connect with each other.

1.    Your default working point is set to your current GPS location. If you don’t want to book for your current location, tap change location and update required location on the map and update the address.

2.    Select the Skill Option.

·         Cook

·         Old Age Help

·         Dog Walker

·         Domestic Help

3. Select the booking option:

a) Instant Booking within 30 mins,

b) Schedule Booking for Scheduling a service at desired date & time.,

c) Contract Booking for Calling Skill holder every day at fixed time for a given period (10/15/30 days)

4. Once you have selected the booking option,

a) Instant Booking: Enter Estimated time duration of service & press done.

b) Scheduled Booking: Enter Date, Start Time & Estimated time duration of service & press done.

c) Contract Booking: Enter Contract Period, Start Date, Start Time & Estimated time duration of service & press done.

5. Select the filter given at the top right side of the screen and start swiping the profiles to add in the cart. Right Swipe means profile is accepted & Left Swipe mean profile is rejected

6. Select Check out to exit Profile Section

7. Compare the profiles by clicking on the profiles. Delete the undesired profile by pressing delete button.

8. Click on Book Now with estimated cost.

9. You may add address by clicking plus sign button & select the address at which skill holder needs to be present for his/her services. Press Continue.

10. Review your booking & Press Confirm Booking.

11. Once skill holder accepts the booking; you will be notified.